SUPPORT
    The following Terms and Conditions govern the use of PlayLive's online casino. The use of PlayLive and or the opening of a user account is an acknowledgment that the user had read, understood, and agrees to be bound by this website's terms and conditions.
    Last updated 2022/05/26
    Changes to the terms of use
    We reserve the right to make changes to the Terms of Use at any time. The Terms of Use may be changed for several reasons, including, but not limited to, customer service reasons, complying with applicable laws, regulations, financial regulation requirements from 3 rd parties, or regulatory guidance.
    We recommend that you revisit and read these Terms of Use regularly, as they govern your use of the website.
    It is your responsibility to ensure that you agree with any changes made to the Terms of Use, and your continued use of the website will be deemed to be your acceptance of any changes that we may make.
    Parties and licensing
    The Terms of Use shall be agreed between you and Hub88 International B.V., a company licensed and regulated by the Government of Curaçao under the gaming license 14827 Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curaçao, Netherlands Antilles.
    Unless otherwise stated, 'you', 'your', 'user' or 'player' means any person who uses our software and/or the website. Unless otherwise stated, 'we' 'us' or 'our' refers collectively to the relevant entity outlined in clause 2.1 (Parties and Licensing) and its subsidiaries, affiliates, directors, officers, employees, agents contractors from time to time.
    Gambling activity carried out via this website is licensed and regulated by the Government of Curaçao under the gaming license 14827 Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curaçao, Netherlands Antilles.
    1. Users' accounts
    1.1) The Player's responsibility is to keep information such as login {email} and password confidential. PlayLive will not be held responsible for any misuse of a Player's credentials, provided that PlayLive has been correctly furnished with the account information requested. Playlive is entitled to assume that the player makes orders, payments, and instructions.
    1.2) Each player is allowed to open only one User Account. Use of more than one Account per physical user is known as "multi-accounting," which is strictly prohibited. Should we discover a player with multiple Accounts, all affiliated accounts associated with the player will be immediately canceled alongside any transactions on the numerous accounts. Suppose PlayLive has reasonable grounds to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. In that case, PlayLive may block regular or tournament play and/or prize distribution.
    1.2.1) You can only have one user account per household, per address, per computer, and per I.P. address. If more than one person in your household has an account, you risk any winnings being void and banned from the online casino. Please check with Our Customer Support Desk via our Live Chat for more details.
    1.2.2) PlayLive doesn't allow different account users from the same household and/or family to play on the same bet. In other words, this clause includes different combinations of the same bet. Should a player breach the prohibition as mentioned above, PlayLive reserves the right to cancel such bet subject to the rules of cancellation stated herein.
    2. Deposits
    2.1) Funds deposited must be utilized to place bets/stakes in the games, and, in the interests of fair play on our site, it is prohibited to use any recognized betting techniques/ patterns. Any suspicious activity or betting irregularities on a player's account may lead PlayLive to freeze the funds and/or even close the account entirely.
    2.2) All deposits need to be wagered 1x the deposit amount before a withdrawal can be queued.
    2.3) In the event of misuse and/or the abuse of promotions and/or of any bonus offers from PlayLive, the online casino reserves the right to close, void any winnings and block the accounts of the client in question until the matter between PlayLive and the client is resolved.
    2.4) Deposits to the player account are made by transferring money to the account by way of the payment methods located on the top right-hand side of the website "+" tab upon login to your account.
    2.5) This online casino reserves the right to change the forms of payment that we may accept from time to time.
    2.6) You may only use payment methods registered to make deposits in your own name.
    2.7) We may limit your deposits on any single day.
    2.8) We further reserve the right to accept specific payment methods only subject to fulfilling certain terms and conditions.
    2.9) We do not warrant that all payment methods are available at all times.
    2.10) We don't accept any cash funds sent to us.
    2.11) By depositing funds, you agree not to make any charge-backs, reversals, or otherwise cancel any deposits into your account and agree to refund and compensate us for unpaid deposits.
    2.12) We accept no responsibility for any currency exchange conversions, charges, or fees levied by your card issuer, bank, or financial institution.
    2.13) Please be advised that our products are consumed instantly when playing or betting. This means that we cannot provide returns of money, refunds, or cancellation of your service when playing or betting. If you play a game or service with real money, the funds will be drawn from your player account instantly.
    2.14) Your user account should not be used as a banking facility/account, and deposits should only be made to use funds to place bets. Your account is not insured, guaranteed, sponsored, or otherwise by any banking insurance system, nor shall it earn any interest.
    2.15) Should you make repeated deposits and withdrawals without commensurate bets being placed, we reserve the right to pass on to your accounts without prior notice any bank charges we have incurred before closing the account.
    2.16) Payment descriptors: Your credit or debit card will be billed immediately after deposits. Please contact Customer Support for queries regarding payment descriptors on your statements.
    3. Withdrawals
    3.1) The User may at any time request a payout from the existing balance of his/her player account in whole or in part provided that all payments have been confirmed, wagering requirements have been met, and all amounts have been deposited.
    3.2) Withdrawal requests are reviewed weekdays, from Monday 09h00 to Friday 16h00. We aim to review all withdrawal requests within 24 hours from the moment the user has placed a withdrawal request on their account. Please see our new "Same Day Payouts" article for more information.
    3.3) Players will only be able to withdraw their winnings at a sum of up to R25,000 per week. The remaining amount will be placed back in the player's account until such times that they are eligible for a further withdrawal.
    3.4) Please note that verification checks include checks on your identity, age, place of residence, and proof of ownership for any payment methods used (including the source of your funds via bank statements). PlayLive may withhold any withdrawal in instances where you have not complied with any management of the conditions you may request from the player.
    3.5) Should you wish to withdraw some or all of your balance, you may select how much you want to have paid back.
    3.6) All withdrawals will be paid back to the same payment method used to make a deposit on the account. The withdrawal methods will become available once a successful deposit is made with such away.
    3.7) Where your withdrawal method is no longer valid or available (for example, it has expired), your withdrawal will not be processed, and you will be asked for details of an alternative payment method. We may request further information or documentation from you in this instance.
    3.8) If you have requested a withdrawal before 13h00 on a weekday, you will receive your funds on the same day before 23h00, depending on the bank you use. Should you request a withdrawal after 13h00 on a weekday, your funds will clear the next day. Withdrawal requests made after 13h00 on Fridays will reflect on the following Monday.
    3.9) The minimum withdrawal is R250. To make a withdrawal, you must have made or make a minimum of one bet in your lifetime with us, and you have wagered at least once, in full, the deposited amount.
    3.10) Unless otherwise agreed in writing, the maximum you may withdraw in any week is 25,000.00 ZAR - Weekly. VIP players may be eligible for a withdrawal limit increase.
    3.11) You may only use payment methods registered in your own name to make withdrawals. It is your responsibility to submit the correct bank account details (where applicable) for payment of withdrawals. PlayLive cannot repay payments made by us to any other account due to your's incorrect account details.
    3.12) Funds may be deducted from withdrawals in compliance with and as required by any applicable regulation or law.
    3.13) As a responsible gaming operator, the max win on any given spin on Playlive is 500X the bet amount. Any win amount on a single spin exceeding 500X your bet stake will be considered a Wagered Jackpot and subject to 30X wagering. Any win amount on a single spin exceeding 1000X your bet stake will be subject to 50X wagering. From time to time, Playlive management may offer players cashouts for wagered Jackpots; however, this is not a standard practice and will be dealt with on a case-by-case basis. A player's principal wallet balance before a wagered Jackpot will still be eligible for withdrawal.
    3.14) If your last withdrawal has been canceled and the max allowed cash-out amount has been allocated to your PlayLive balance, you would be required to withdraw this value before another withdrawal or a higher value withdrawal will be allowed to take place.
    3.15) If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error, error in the pay-tables, or human error, or otherwise, the amount will remain property of us, and the amount will be deducted from your account. If you have used any such amount to place wagers, we may cancel them and void any winnings. Suppose you have withdrawn funds that do not belong to you before we become aware of the error. In that case, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us, and we may take steps to recover such amount. In incorrect crediting, you are obliged to notify us immediately by email.
    3.16) All transactions shall be checked to prevent money laundering. We shall report any suspicious transactions to the relevant competent authorities in Curaçao and/or the country you are based in. If you become aware of any suspicious activity relating to any of the games or anything relating to the website, you must report this to us immediately. We may suspend, block or close an account and withhold funds if requested to do so in accordance with applicable law.
    3.17) Enhanced due diligence may be done regarding withdrawals of funds not used for wagering.
    3.18) Players are allowed to reverse withdrawals up to 3 x per day. If the third queued withdrawal is reversed, he/she will only be able to request up to another 3 withdrawals the following day.
    4. Marketing & promotions
    4.1) Bonus credits can be placed into a player's account as part of a marketing campaign. These credits cannot be withdrawn or paid out, but they must be used to place bets in the manner stated in the respective rules of different marketing bonus promotion campaigns.
    4.2) PlayLive reserves the right to withhold or otherwise reverse any payout or a winning amount or to amend any website policy if there is reasonable suspicion that a player is abusing or attempting to manipulate any bonuses; marketing promotions; or specific policies and terms determined in respect of existing games or new games.
    4.3) PlayLive retains the right to determine absolutely that such an abuse has taken place; also, if your online activity in PlayLive, by itself, is not abusive, but your actions in other online casinos in addition to our online casino, taken as a whole, constitutes an abuse of our bonuses, promotions, policies or terms.
    4.4) Wagering requirements are the deposit and bonus before any cash-outs will be permitted. For example, deposit R20 get R20 as a bonus, and your Wagering requirements will be (R20 + R20) x 60 = R2400. Please note: Wagering requirements on bonuses will differ per promotion.
    4.5) As the required play-through requirements are met, funds are automatically transferred from the player's playable account to their cash account. The wager is deducted from the player's playable account for any wagers made. If there is no bonus available, then the wager is removed from the withdrawable account.
    4.6) All withdrawable amounts showing in a player's account include the bonus money. Once a withdrawal request has been made, all bonus amounts will be removed from the withdrawable balance before the withdrawal is processed.
    4.7) Please note: Only players from the following countries are eligible to receive free bonuses, signup bonuses, or become VIP players: South Africa, Lesotho, Swaziland, Botswana, and Namibia.
    4.8) A player may redeem only 1 (one) bonus at a time.
    4.9) Once the bonus has been redeemed and you have made your deposit, your bonus will be automatically added to your account. The bonus will be removed from a player's account once a withdrawal request has been made.
    4.10) Please be sure that you read and understand each individual bonus term before using any bonus to avoid misunderstandings. For instance, it is not permitted to redeem our second deposit bonus the first time you deposit.
    4.11) The bonus will expire within 30-days once it's in your account. If you have not met the bonus's conditions within this time-frame, any bonus amount and winnings associated with this bonus will be removed from your account.
    4.12) From time to time, Playlive may offer extensive bonuses allocated to marketing campaigns, which will not be available on the site, but through the campaign only.
    4.13) Utilization of a bonus when making a deposit shall be deemed to represent acceptance of all terms and conditions associated with the use of the promotional bonus stated above. Players must not use a bonus when depositing and should not do so without a complete understanding of these terms and conditions.
    4.14) Any free money that is given e.g., a Non-Deposit Bonus, loyalty bonus, cashbacks, comp points, VIP bonus, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus, etc. (unless otherwise stated) will have a maximum cash out of R1,000 or 10 times the bonus amount. Minimum initial bonus wager requirements and minimum cash-in requirements apply.
    4.15) For security reasons, any winnings from a free bonus or winnings from a free tournament will only be cashed in after making a minimum deposit of R500 in the player account.
    4.16) Note: All bonuses immediately exclude progressive games.
    4.17) If a player claims a bonus of 25% or more of their deposit, the maximum withdrawal amount will be 5 times the deposit amount after fulfilling all wagering requirements associated with the bonus credited. Unless otherwise stated. The remainder of the requested withdrawal will be voided from the player's account. The casino management holds the right to exercise this clause as seen appropriate.
    4.18) Players must open a new, Real Casino Account at Playlive Casino, claim the bonus (using the assigned bonus code) within the cashier, and have been referred by our specific marketing partners that have been authorized and pre-approved to offer this exclusive bonus.
    4.19) The promotion free money amount is a maximum of R100 free, no deposit required. This amount cannot be increased or reallocated during the promotion. The maximum amount that a player can withdraw from this bonus is R200. Any additional funds will automatically be removed once the bonus's wagering requirements have been completed.
    4.20) You will be required to complete the free bonus promotion wager requirement amount before being able to make a withdrawal.
    4.21) This bonus can only be claimed once by a player, individual, or household. Any player's found opening multiple accounts to claim this bonus will have their account frozen and any funds confiscated.
    4.22) Any deposit bonuses are for slot games only. No live games will be played until a user has completed their deposit bonus wagering requirement or their funds have been depleted.
    5. Your responsibilities
    5.1) The Player is at least 18 years of age or has reached the legal age of maturity in his/her jurisdiction, whichever is greater. Playlive casino's operation of Live and Virtual Casino gambling is directed only towards players who, by the laws of their home jurisdiction, are not prohibited from gambling on the internet through the software's application. Some jurisdictions have not yet addressed the legality of using software for gambling, while some jurisdictions have specifically made Internet gambling illegal.
    5.2) Playlive Casino can't determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, the player accepts sole responsibility for determining the laws applicable in his/her jurisdiction. The player is responsible for any consequences that may transpire due to his/her not determining the legality of internet gaming in his/her jurisdiction. The player understands that the player may play games free or for money. The player understands that the Games are for entertainment value only and at the player's sole decision. Commercial use of Playlive Casino is strictly forbidden. The player will play only for private and non-professional purposes. Before placing bets, the player is responsible for verifying the gambling laws that govern the place where Playlive Casino is used.
    5.3) The Player shall hold the company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents, and retailers harmless and blameless, and shall fully indemnify the same from any and all costs, expenses, liabilities, and damages whatsoever that may arise as a result of players:
    1. entry, use, or reuse of the website,
    2. use of any materials at the website,
    3. access, use, or reuse of the Casino Server,
    4. participation in the game, or,
    5. the acceptance of any Prize.
    5.4) Players shall periodically review at a rate not less than once monthly these Terms and Conditions posted on this website.
    5.5) The Player shall not participate in the Games, open, use or reuse an account, enter the website or the casino, nor accept any Prize if Player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms, and conditions contained herein. As such, laws, rules, terms, and conditions may change periodically.
    5.6) The Player is obliged to keep his/her personal username and password secret and confidential. Any use of the software application through the player's username is the player's sole responsibility.
    5.7) The Player will not allow any third party or person, including and without limitation to any minor, to use his/her account to place wagers or participate in the games in any way. The player is fully responsible for any taxes and fees applicable to winnings resulting from the software's use.
    5.8) If winnings are taxable in the player's jurisdiction, the player is required to keep track and report the winnings to the appropriate authorities. The personal identity and details of all members will remain confidential. Playlive casino will not report wagering information on behalf of any member.
    5.9) Playlive Casino reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check, unless your withdrawals exceed your deposits. In such a case, the player will not receive their deposits back into their bank account. Also, Playlive Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Playlive Casino account under any of the following circumstances:
    1. If the name on the Playlive Casino account does not match the name on the credit card(s) used to deposit money into the account.
    2. If you do not hold an identification document from South Africa, Lesotho, Swaziland, Botswana or Namibia.
    3. If you are not of legal age in the jurisdiction where you reside.
    4. If you reside in a jurisdiction where the law prohibits the use and participation of such games.
    5. If you have allowed or permitted (purposely or not) another party to play on the Playlive Casino account.
    6. If you have reversed or charged back any of your purchases on the Playlive Casino account.
    7. You are allowed only one account per household, computer, and workplace. Winnings will only be paid to players having one account. If you have more than one account, all winnings and bonuses will be void.
    8. If you are found cheating or determined by Playlive Casino, you have used a system, strategy, or machine, be it an additional computer, additional software, a Martingale betting system, or any other system used to circumvent the natural randomness of our systems.
    9. The name on the casino account does not match the beneficial owner of the financial instrument used to make the deposit or withdrawal.
    10. If your financial information, personal information, or gaming modus operandi is similar to known fraudsters or deemed high risk or abusive by our security team.
    11. Suppose you do not play any games on your PlayLive Casino account for a period of 30 days, meaning no player activity. In that case, your account will be deactivated, and any balance will be forfeited to the company.
    12. If you provide false and or misleading information used to open a Playlive Casino account.
    5.10) By accepting any winnings or prizes from Playlive Casino, players consent to use their name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.
    6. VIP members' club
    6.1) PlayLive online casino reserves the right to change the Terms and Conditions and rules for the Loyalty Rewards Program at any time; for example: change the parameters for calculations of points. If PlayLive suspects that a user is engaged in illegal or fraudulent activities when using the Rewards and VIP Loyalty Rewards Program or in breach of these Terms and Conditions, PlayLive may freeze or terminate your account at PlayLive absolute discretion.
    6.2) Once You have registered, you will automatically become a member of the PlayLive Loyalty Rewards and VIP members club. When playing for real money, you will increase your VIP status and have the chance to earn special rewards. Please view our Promotions Page for more details on current VIP member club promotions.
    6.3) If a VIP Player has reached the Black Tier and withdrawals are higher than their deposits and/or their balance and withdrawals equal to be higher than their deposits, their loyalty status will be temporarily disabled.
    7. Live support
    We provide users with a live chat facility to communicate with our Customer Support Team. We may review and record all such content on our chat facility. We reserve the right to remove or amend this Chat Facility at our sole discretion.
    8. Cashback bonuses
    There is no opt-in required - Weekly Cash Back Bonuses are available to all players. To qualify for your cashback bonus, we have a few rules that need to be adhered to.
    8.1) Receive 10% cashback of your weekly net loss.
    8.2) Your available balance needs to be under R100 to qualify.
    8.3) You should have no pending withdrawals on the system.
    8.4) This offer is only available to players who have deposited R1000 or more in the previous week.
    8.5) General bonus terms apply.
    8.6) All cashbacks will have a max withdrawal cap of 15x the amount of the cashback received.
    Please note: Cashback Allocations are automatically allocated Mondays from 10:00am to 10:15am
    9. Bonus and free spin promotions
    9.1) Free Spins are not real money. Free Spins are considered a bonus and are subject to bonus wagering and other bonus terms.
    9.2) The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms, and wagering requirements. However, after wager requirements are completed, winnings are real money and are available for withdrawal.
    9.3) Wagering requirements on bonuses will differ per promotion.
    9.4) When wagering, funds on the main user account will be used before using bonus money.
    9.5) Bonus money or free spins can only be received once per account/person/household/I.P. address during a promotional period unless otherwise stated.
    9.6) To request a withdrawal, you must wager a minimum of 30 times the deposit amount and 30 times the corresponding bonus amount, unless otherwise stated in the promotion.
    9.7) The bonuses we offer have a limited validity period of 7 days unless bonus rules state otherwise. A customer must meet the play requirements before the bonus's expiration date; otherwise, the bonus, or a combination of the bonus along with the winning amounts sourced on said bonus, will be removed from the player's account once the bonus expires.
    9.8) Reversed withdrawals are not considered deposits and will not be matched with a bonus.
    9.9) Wagering on all games at our casino contributes towards the wagering requirement, but certain games contribute more significant amounts than others.
    9.10) After being awarded a deposit bonus, a user's bonus balance will reflect their bonus wallet. Only after a user completes the relevant wagering requirement or alternatively "opt-out" from the wagering requirement will the bonus balance be transferred to the player's main wallet.
    9.11) All users who have used a deposit bonus subject to wagering will have the option to opt-out at any point in time during wagering play. To "opt-out" means a user no longer wishes to be subject to wagering, and the amount transferred to a user's main wallet will be the % of wagering completed bonus balance at the time of opting out. For example - If a user deposited R1000 with 100% deposit bonus, their Bonus wallet would reflect an R2000 balance with a "60X" amount Wagering requirement. If a user then completes 25% of their wagering requirement and their bonus balance at the time is R12,000 - the user then has the option to "opt-out," whereby 25% (the amount of wagering completed) of the R12,000 Bonus Balance (which is R3000), will automatically be transferred to the user's main wallets balance and be eligible to withdraw.
    9.12) Bonus money amounts cannot form the subject of a request for withdrawing as cash. A player cannot withdraw any winnings from a bonus balance until all the requirements are met for the named bonus.
    9.13) As the wagering requirements are met, funds are automatically transferred from the bonus balance to the cash balance.
    9.14) If we believe that a customer was not included in a particular bonus promotion, the bonuses shall not be awarded, and no subsequent payouts shall be honored. We reserve the right to deny promotion participation without further explanation.
    9.15) PlayLive may, at its sole discretion, change the terms and conditions or limit the eligibility of players to participate in this promotion for any reason whatsoever without prior notice to the end-users.
    9.16) Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided and deposits returned.
    9.17) Should PlayLive suspect that a player has committed bonus abuse, either on his own or in association with partners, our online casino reserves the right to forfeit the bonus and void any winnings.
    9.18) Max cash out from a free spins coupon (minimum R100 deposit before claiming a coupon) is limited to 3x the amount of the coupon value unless otherwise stated (i.e., from R100 worth of free spins or a deposit bonus coupon, max cashout is determined to - R300 withdrawal, etc.) Any amount over and above this amount is not cashable and will be voided from the account.
    9.19) Players cannot redeem multiple free spins coupons consecutively. If you have redeemed one free spins coupon and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second free spins coupon.
    9.20) Players that have not made a real money deposit do not qualify for a withdrawal. Their casino normal account balance is not withdraw-able and will be voided from the account.
    9.21) Any free chips coupon can be redeemed once per player/household. Should a player have multiple accounts and redeem a coupon, all funds and/or winnings will be voided.
    10. Indemnity
    You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors, and suppliers harmless, from and against all claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Online Casino or the Software.
    11. Security
    You will not break in, access, attempt to break-in, or otherwise by-pass our security. Suppose we have a suspicion that you have attempted to or maybe trying to break in, access, or otherwise by-pass our security or the software. In that case, we will be entitled to terminate with immediate effect your access to the Playlive Casino and/or have your account blocked. We reserve the right to inform the applicable authorities.
    11.1) You acknowledge that our random number generator will determine the outcome of the games played on the Playlive Casino, and you accept the consequences of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the software and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.
    11.2) You will not commit any acts or display any conduct that damages our reputation or our software provider or other related service providers.
    12. Legal requirements
    Playlive casino is restricted to individuals who are over the age of Legal Majority who are residents of jurisdictions ("Players") where the use of Playlive Casino and its games ("Games") is not prohibited by law. All Playlive Casino Games are void where prohibited by law. Minors are strictly forbidden to play. No purchase is necessary to play.
    13. Use of software
    Playlive casino now grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
    Playlive casino uses advanced encryption systems to protect the user name and password information and any other delicate information transferred to and from the client application and Playlive Casino servers, thus protecting the Player and the Casino against attempts of manipulation by a third party.
    14. Arbitrator/Arbitration
    14.1) Playlive Casino will act as the final arbitrator or any dispute involving Playlive Casino and any other party. Playlive casino reserves the right to employ an arbitrator of its choice to act as an agent of arbitration in place of Playlive Casino in the event of a dispute and as regulated by the Government of Curaçao.
    14.2) All disputes should be forwarded to Playlive Casino by email within one (1) hour of the disputed event. Playlive casino will answer all customers within 2 business days. In a dispute, all decisions made by the casino will be final.
    14.3) Should any slot game be interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game again. Suppose the player becomes disconnected from Playlive's Live Table games server mid-game. In that case, the bet will be forfeited, and the player's last bet will not be refunded due to the live nature of our live casino situated in Latvia.
    14.4) Playlive Casino makes every effort to ensure its customers' full protection. However, certain unforeseen events are beyond the control of Playlive Casino. In the event of a disconnection for any reason whatsoever between the player and the casino, Playlive Casino shall not be held liable for any losses which may result from there. The balance of a player's account shall at all times be as recorded on the Playlive Casino server.
    15. Payments
    15.1) Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero, or low margin bets or hedge betting shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of inconsistent game play include but are not limited to placing single bets equal to or over 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus has been met. Should the casino deem that irregular game play has occurred, the casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
    15.2) In addition to the above, when processing withdrawals, if the player's accumulated deposits do not exceed R5,000, the player is only entitled to a maximum amount of 10 x this amount in a withdrawal request (based on his winnings). Example: accumulated deposits R200, winnings R2500, withdrawal request R2500, sufficient payment R2000 only, R500 are reduced from the player's balance. Please also note that we reserve the right to pay your withdrawal to the most convenient payment method to the casino.
    15.3) Playlive Casino will use its reasonable endeavors to release players' funds using their preferred method. However, where necessary to comply with local laws, regulations and to ensure both parties' security, Playlive Casino reserves the right to release a player's winnings using the most appropriate payment method determined at Playlive Casino's absolute discretion.
    15.4) Before making your first withdrawal of any amount at the casino, a KYC and Authorization Form must be correctly printed, clearly filled out, faxed or scanned, and emailed back to Playlive Casino before any monies will be sent.
    15.5) All cash-ins will be subject to audit and necessary KYC before being processed. You have to provide us a copy of your proof of identity, address, copies of credit cards, a signed approval purchase history, and/or other appropriate documentation when withdrawing credits. Your proof of identity must exactly match your registered name and surname.
    15.6) Any deposit made into your casino account is an indication to the casino of your intention to wager at the casino. Failing to do so will result in all deposit credits being withheld for further investigation. Under such circumstances, the Playlive Casino further has the right to remove processing fees at any time without player notification.
    15.7) Making deposits and then Cashing-in without wagering will not be tolerated. The casino has the discretion not to allow the cash-in to be processed. The casino's decision is final.
    15.8) Playlive Casino reserves the right to request an Authorization Form at any time. It may terminate any account that does not satisfactorily complete and/or return the Authorization Form in a period determined as reasonable by Playlive Casino. In such a case, Playlive Casino may unilaterally determine any account funds' resolution.
    15.9) Players must provide a copy of their proof of identity, address, copies of credit cards, and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 7 days of our request, his account may be subject to lockout and winnings and/or cash-ins made void. In fraudulent documentation cases, the account will be locked, and all winnings and/or cash-ins will be void.
    15.10) A mandatory waiting period of 24 hours is required before any winnings processing payment. During this period, the player has the right to cancel his winnings. All cash-ins will be subject to audit before being processed. All withdrawals are paid in installments of up to R25,000, depending on the player class. This is determined according to the player class. This can take between 5-10 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to our Security Department's clearance. Playlive casino reserves the right to pay out higher winnings over several weeks.
    15.11) When a bonus is redeemed, wagering on restricted games is forbidden. Doing so will void any winnings. Playlive casino reserves the right to withhold any amount over the player's original deposit from a player's withdrawal if the play bonus is wagered on restricted games. Different bonuses have different limited games, and it is the player's responsibility to review each and every bonus's specific terms and conditions for the restricted games list.
    15.12) Playlive Casino reserves the right to refuse or rescind the play bonus for any reason, including, but not restricted to, player abuse. In case of misuse, Playlive Casino reserves the right to discontinue the player's membership and to prevent the player from accessing Playlive Casino in the future.
    15.13) Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
    15.14) If any of a player's real money deposits to the casino are reversed due to insufficient funds, charge-back, or any other reason, irrespective of the payment method, the casino withholds the right to cancel any bonuses, credits, win or withdrawals. Play bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened, it will be closed, and all play bonuses, deposits, and winnings may be canceled.
    15.15) The Player is fully aware that his credit card, when used for deposit/purchase, will be immediately billed after deposit/purchase. All BONUS credits are for wagering purposes only. (No withdrawal will be honored for an amount less than the BONUS.) Upon a withdrawal request (regardless of the number of deposits), any amount up to the equivalent value of the PLAY BONUS will be deducted from your play balance or winnings before settlement. The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS.
    15.16) You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You now agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
    15.17) You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments. In any such event, you will refund and compensate us for such unpaid fees, including any expenses incurred by us in the process of collecting your payment.
    15.18) We promise to answer all queries within 2 working days from receipt, in addition to the live chat function during operating hours.
    15.19) You can only use the Online Casino and/or the Website if you are of the legal age as determined by the country's law where you live.
    15.20) Please note: You cannot use the Online Casino and/or the Website if you are under 18 years of age in any circumstances.
    15.21) Please note: Some legal jurisdiction has not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend to use the Online Casino and/or the Website where such use is prohibited. The availability of the Online Casino and/or the website does not construe an offer or invitation to use the Online Casino in any country in which such use is illegal. Service of the Online Casino is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Online Casino is legal in the country where you live.
    15.22) In the case where the casino cannot verify the player's documents and identity thoroughly, the casino may require that the player send some further documentation to complete this process.
    16. Refer A Friend
    Refer-a-Friend Program – TBD; please check back soon.
    17. Closing your account
    17.1) Playlive is not at liberty to close players' user accounts.
    17.2) We reserve the right to close your account at any time for any reason. If we terminate your account for any reason, the provisions set out below shall apply:
    17.3) Upon termination of your account, you agree and acknowledge that your rights to use the website shall immediately terminate, and you will remove any software provided to you or downloaded from the website.
    17.4) We do not close accounts because anyone can sign up for a new account within a minute, and as we do not verify phone or email, it's easy for anyone just to launch a new account.
    18. Fraud
    18.1) We reserve the right to seek criminal and contractual sanctions against you if you are involved in fraud, dishonest, or illegal acts. We will make such reports as necessary to the authorities.
    18.2) We reserve the right to withhold payment to you where you are suspected of engaging in fraudulent, dishonest, or criminal activities.
    18.3) You shall indemnify and shall be liable to pay us, on-demand, all costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, loss of profit, and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.
    19. Complaints and disputes
    19.1) Any escalation of a customer inquiry to the Complaints Team will be classified as a "Complaint." Please note that any calls to our Customer Support Team or our managers/supervisors may be monitored or recorded for training and quality management purposes and assist us in the quick and effective resolution of customer queries.
    19.2) Please note that only complaints raised following the below Procedure will be responded to and dealt with accordingly. Any complaints or issues raised via third-party platforms (e.g., social media, chat rooms, etc.) will not be accepted, and you will be advised to follow our Procedure. We will not tolerate any aggressive, abusive, threatening, defamatory, or other offensive language or behavior towards our staff members.
    19.3) For any further queries, please contact [email protected]
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